Contact Spectrum Credit

You can check your loan balance by dialing *619# and selecting the "Check Balance" option from the menu. Alternatively, you can log in to your account on our website or mobile app.

We accept payments through mobile money (Airtel, MTN, Zamtel), bank transfers, and direct debit from your salary account for civil servants. You can also make payments at any of our branches.

You can report complaints through our customer service hotline (+260 761 197 777), via email to complaints@spectrumcredit.com, or by visiting any of our branches. We aim to resolve all complaints within 5 working days.